Other EV charging networks are catching up to the Tesla Supercharger network in customer satisfaction, according to a new J.D. Power study.
The Tesla Supercharger network hasn’t necessarily gotten worse in this areas, but other networks are improving, the study found. It still has the highest level of customer satisfaction among fast-charging networks, based on analysis of “millions of data points aggregated into six categories—interest, availability, adoption, affordability, infrastructure and experience,” according to J.D. Power.
However, non-Tesla fast-charging networks saw a 19-point increase on J.D. Power’s scale in the first quarter of 2024 compared to the previous quarter, while Tesla was down a point during that period. That’s good news for EV drivers generally, as it indicates the non-Tesla charging experience is getting better, but potentially worrisome for Tesla,…
Read full article originally published on www.greencarreports.com